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How d10 Handles Your Personal Data

At d10, we are transparent about what data we collect when you open an account, deposit via UPI or Paytm, or explore the lobby — and exactly how…

Data collected clearly disclosedEncrypted storage on our serversNo sale of your personal detailsCookie controls in your accountContact us to request changes

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What This Policy Covers and Why

d10 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy governs the personal data d10 collects through d10.today, including your name, contact details, device identifiers, and payment method identifiers linked to UPI, Paytm, or PhonePe transactions. We process this data to operate your account, verify identity, process withdrawals, and detect fraud. Data is stored

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on servers with encryption at rest and in transit. We retain account data for as long as your account remains active and for the period required under applicable Indian law. Access to our platform depends on local law and is available only where local law permits.
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We do not transfer your personal data to third-party advertisers. Any third-party service providers we engage — such as payment processors handling UPI or PhonePe flows — are bound by data processing agreements that restrict how they may use your information.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is handled, want to request a copy of your data, or need to ask us to correct or delete information we hold, our privacy support team is available seven days a week. Choose the channel that works for you — email, live chat, or our help centre — and we will respond within 72 hours.

Team online

Email Privacy Team

Send a written data request or privacy query to our dedicated address. We acknowledge every email within one business day and resolve data access requests within 30 days of receipt.

Live Chat Support

Open a live chat session directly from your d10 account dashboard. Our agents can log a formal data query on your behalf and escalate it to our privacy team if your issue needs detailed review.

Help Centre Portal

Submit a structured privacy request through the Help Centre form. You can track the status of your request, attach identity verification documents, and receive updates without waiting on hold.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We treat your privacy as a core part of running d10, not an afterthought.

Encrypted Data Storage

All personal data — including identity documents and payment method identifiers for UPI and Paytm — is stored using AES-256…

Cookie Management

We use session cookies for login continuity, analytics cookies to understand lobby navigation, and no third-party advertising cookies.

Account Access Security

Your account is protected by password hashing and optional two-factor authentication.

Data Retention Schedule

We keep active account data for the life of your account.

Who We Share Data With

Data goes only to processors we need to operate the platform: payment rails (UPI, Paytm, PhonePe), identity verification partners, and…

How to Request Changes

To correct inaccurate data, download a copy of everything we hold, or ask for deletion where law allows, email our…

Frequently Asked Privacy Questions

Below are the questions we hear most often about data collection, storage, access rights, and how to reach us. If your question is not covered here, our privacy team is ready to help via live chat or email on d10.today.

We collect your name, email address, mobile number, date of birth, and the payment method identifiers you use — such as your UPI handle or Paytm number. We also log device type, IP address, and session timestamps for security purposes.

No. We do not sell or rent your personal data to advertisers or data brokers. Data goes only to service providers needed to run your account — payment processors like PhonePe and identity verification partners — under strict contractual limits.

After account closure, we delete personal data that we are not legally required to retain. Transaction records linked to UPI, Paytm, or PhonePe are held for the period mandated by applicable Indian law, then securely purged.

Yes. Submit a data access request through the Help Centre form or email our privacy team directly. We will compile and send you a copy of your personal data within 30 days of verifying your identity.

Contact our privacy team by email or live chat with the details you want corrected or removed. We will act on valid requests within 30 days. Some data may need to be retained for the statutory period before deletion is possible.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. There are no advertising cookies. You can review and update your cookie preferences inside your d10 account settings at any time.

Payment method identifiers are encrypted using AES-256 at rest and transmitted over TLS 1.3. We do not store full card numbers. PhonePe and UPI transaction references are stored only for reconciliation and fraud detection purposes.

How d10 Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Team

Live Chat Support

Help Centre Portal

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Management

Account Access Security

Data Retention Schedule

Who We Share Data With

How to Request Changes

Frequently Asked Privacy Questions

01 What personal data does d10 collect when I open an account?

02 Does d10 share my data with third parties for marketing?

03 How long does d10 keep my account data after I close my account?

04 Can I request a copy of the data d10 holds about me?

05 How do I ask d10 to correct or delete my personal data?

06 What cookies does d10 use and how can I control them?

07 Is my payment data — UPI handle, Paytm details — stored securely?

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