Reference

How d10 Handles Your Legal Standing

Our legal framework sets out what we collect, how we use it, and what rights you hold over your own account data on d10.

Indian jurisdiction contextData privacy policyAccount security termsCookie usage policyUser rights & contact

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What Our Legal Terms Actually Cover

d10 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

d10 operates under terms designed for users where local law permits participation. These terms govern every interaction: account creation, wallet transactions via UPI, Paytm, or PhonePe, game session data, and communication preferences. We collect only the data needed to run your account securely and process withdrawals

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accurately. Your transaction records — whether a UPI credit or a PhonePe withdrawal — are retained for the period required by applicable law and then deleted or anonymised. We do not sell personal data to third parties. Paytm and PhonePe payment metadata is handled through encrypted
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channels, and UPI reference numbers are stored solely for dispute resolution. Any change to these terms is notified to you via the registered email on your account at least fourteen days before it takes effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us on Legal and Policy Matters

If you have a question about our terms, a data access request, or a dispute relating to your account, our support team is available around the clock. Use the channel most convenient for you — we aim to acknowledge legal queries within 24 hours and resolve them within seven working days.

Team online

Email Support

Send your data access request, account dispute or policy question to our legal support address. We acknowledge every email within 24 hours and keep a reference number for your records throughout the process.

Live Chat

Our live chat agents are available around the clock and can escalate policy-related questions to the compliance team immediately. Responses on legal matters typically arrive within one working day via this channel.

Account Portal

Log in to your account and navigate to the Help section to submit a formal data or policy request. Every submission is time-stamped and tracked, so you always know where your query stands in the resolution queue.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at d10

Behind every account interaction is a layer of security and policy practice that keeps your data accurate and contained.

Data Handling

We collect name, contact details and transaction records — nothing beyond what account operation requires.

Cookie Usage

Cookies on d10 serve session continuity and fraud detection only.

Account Security

Every account is protected by two-step verification at login. Unusual access attempts trigger an automatic lock and an immediate email…

Data Retention

Active account data is retained while your account remains open.

Who to Contact

Our designated Data Protection Officer handles all formal requests.

Requesting Changes

You may request correction, export or deletion of your personal data at any time.

Frequently Asked Questions on Legal Terms

These answers address the policy questions we hear most often from account holders in India. If your question is not here, our support team can assist via live chat or email.

We collect your name, email address, mobile number and documents needed for identity verification. Payment details such as UPI IDs or PhonePe numbers are stored only for transaction processing and dispute resolution, not for marketing.

Yes. Submit a data export request through the Account Portal or by emailing our legal support address. We will verify your identity and provide a structured export within seven working days of confirming the request.

Log in to the Account Portal, navigate to Privacy Settings, and submit a deletion request. Alternatively, email our Data Protection Officer. We act on verified requests within seven working days, subject to retention periods required by Indian financial regulations.

We share data only with payment processors such as UPI and Paytm networks strictly to complete your transactions, and with regulators when legally required. We do not sell personal data or share it with advertisers under any circumstance.

Essential cookies keep your session active and detect fraud. Non-essential analytics cookies can be disabled from the cookie preference panel in your browser. Turning off non-essential cookies does not affect your ability to log in or make deposits via Paytm or PhonePe.

Your account profile is deactivated immediately. Transaction records are retained for the period specified under applicable Indian financial law and then permanently deleted. You will receive a confirmation email once the deletion process is complete.

Contact our Data Protection Officer via the legal support email or the Account Portal. We treat every report as urgent and aim to provide an initial response within 24 hours, followed by a full written resolution within seven working days.

How d10 Handles Your Legal Standing

Contact Us on Legal and Policy Matters

Email Support

Live Chat

Account Portal

Data Handling, Cookies and Account Security at d10

Data Handling

Cookie Usage

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Questions on Legal Terms

01 What personal data does d10 collect when I open an account?

02 Can I request a copy of all the data d10 holds about me?

03 How do I ask d10 to delete my personal data?

04 Does d10 share my data with any third parties?

05 How are cookies used and can I turn them off?

06 What happens to my data if I close my account?

07 Who should I contact if I believe my data has been misused?

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